USA & CANADA:

  • Our main shipping location is Toronto, Canada However we do ship some products from California, USA (All Canadian Orders are shipped within Canada). We ship all orders everyday Monday to Friday.
  • Other Express shipping options are also available. Please E-mail (sales@smartboxdirect.com) or call us at 1-800-266-2261 for pricing on upgraded shipping options.
  • All orders are shipped same day if order is paid for before 12:00 PM EST.
  • Tracking numbers are always provided & will be emailed to you within 48 hours of your order.

SHIPPING RATES(1-3 days):

  • Canada: $9.99 USD
  • USA: $9.99 USD
  • International: $19.99 USD

    *Note: These prices may vary depending on weight and destination. Majority of our prices are pretty close to this range. Upon check-out, double check your location and accurate shipping price.

    COURIERS:

    • We ship using  Canada post & DHL. All packages come with Insurance, Signature Required and Tracking Number/Confirmation Number.

    ETA (Estimated time arrival):

    • Processing orders takes 1 to 2 business days. Shipping through Canada & DHL we find pretty quick. Usually after order is placed customer will receive item 1-3 days later.

    * Puerto Rico takes up to 21 business days via standard service.
    * Rural area's in Canada or USA can take longer than 10 days via Ground Service.
    * Holiday's can result in shipping delays.
    * International Sales (Outside North America) price quote's. please contact us (sales@smartboxdirect.com).

    DAMAGES:

    • Any damages caused by the courier must be reported to the courier within 48 hours. After contacting the courier please contact us.

    TRACKING:

    • Once your order is processed, automatically the site will notify you by email through our website. When a tracking number is available the site & courier automatically email you. If you do not receive any tracking numbers after 3 business days you can contact us. please note if you don't receive emails check your spam or junk folder. After receiving your tracking number allow up to 24 hours for the courier to scan into their system.

    INCORRECT SHIPPING ADDRESS:

    • In case of wrong shipping address, please contact us immediately to get this situation resolved. A simple email or call may resolve it as soon as your orders been placed.
    • If you are order has already been shipped out, unfortunately we cannot change/update the shipping address. It is your responsibility to call Canada Post or DHL and have them update the shipping address during transit. You must provide them your tracking number that was emailed to you.